DELIVERY & RETURNS↴

SHIPPING

At the time of processing your purchase we will confirm you the delivery date(day that the package will leave our offices) and the shipping costs of your order. After that you will receive email updates on the status of your order. Note that every piece is made on request so they will take 9-15 days to arrive since you place the order. This is because we want to reduce transport emissions as much a possible so there will be just one shipping day a week with our factory, where new orders will be delivered and finished garments will be picked up. Shipping costs:

SPAIN:

Peninsula*: 5 EUR:
Orders to Spain normally take one day since the package leaves our offices.:

Balearic Islands: 10 EUR:
48/72h since the package leaves our offices:

Canary Islands: 15 EUR 5 days since the package leaves our offices:

EUROPE:

*Portugal is included in the Peninsula tarif

Zone 1: 15 EUR
3 days since the package leaves our offices
INCLUDES: France, Italy, Belgium, Monaco, Andorra, Germany, United Kingdom, Netherlands, Luxembourg, Austria, Denmark, Irland, Czech Republic, Slovenia, Bosnia and Herzegovina y Poland

Zone 2: 18 EUR
3 days since the package leaves our offices
INCLUDES: Sweden, Greece, Finland, Malta, Hungary, Slovakia, Romania, Bulgary, Lithuania, Latvia, Switzerland, Croatia, Liechtestein, San Marino, Turkey, Cyprus, Macedonia, Iceland y Norway

Zone 3:
4 days since the package leaves our offices
INCLUDES: Russia, Albany, Bielorrusia, Serbia, Montenegro, Georgia, Armenia, Azerbaijan Be aware that deliveries are only made on working days

RETURNS

Returned items must conform to our returns policy:

- Your returned item must arrive at our Madrid offices no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund.

- Once your return has been received and it complies with our returns policy, we will refund you via the same payment methos used to make the purchase.(not including the delivery charges)

- We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging

- Items must be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags.

- We recommend that you return items in their original packaging to ensure the necessary protection when in transit

- Please email info@pol-studio.com if any of your purchases have been delivered without POL STUDIO tags.

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender. When you request the return we will send you the instructions.